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Norstar
Voice Mail / Flash Talk
When it comes to voice messaging, Affordable Business Communications has
a powerful Norstar solution that will
deliver superior performance - for a LOT less money for your business.
It’s Norstar
Flashtalk Voice Mail - A revolutionary, solid-state, intelligent voice
processing solution from Nortel.
Specially designed to work with your Norstar business communications
system, it comes loaded with everything you
need to make your phone system literally pay for itself! Features
include Auto Attendant, Cascading Off-Premise
Message Notification, and Integrated Calling Line ID.
That same LCD Window that makes your Norstar system so easy to use steps
you through all the features of
Flash Voice Mail. This unmatched ease of use both reduces any training
costs for your employees, and quickly -
and professionally - expands your business capabilities.
Norstar
Voice Mail
Startalk Flash 4
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Every
Phone Call Means Business…
Billions of
voice mail messages are made and received every
work day around the globe. Voice mail saves time, money and
aggravation. It boosts productivity. Your customers, vendors,
and
employees alike have come to rely on its convenience. Norstar
Voice Mail is your company's personal assistant, who:
- Answers your telephone and takes messages for everyone in
your company - every call with complete accuracy —
24 hours a day, 7 days a week;
- Frees your employees to focus on the revenue-generating
work at hand, with total confidence that there won’t be
any
missed phone calls;
- Allows your customers and suppliers to directly access
the person they want to reach, reducing "telephone
tag."
They can ask questions or leave information at anytime.
Studies show that 50% of business calls involve one-way
transfers of information.
With up to 1,000 mailboxes and up to 100 hours of storage
time
for greetings and messages, Norstar VoiceMail can be configured
for all of your business needs. |
Full
Integration with Norstar
Norstar voice mail integrates seamlessly with the Norstar communications
system through the Applications
Module, a strong, flexible PC-based platform. This tight integration
gives you access to features and functionality
normally found in larger systems, such as:
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Message Forwarding |
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Customizable Directory |
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Timed Delivery of Messages |
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Call Screening |
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Extended Absence Greeting |
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Enhanced Multiple Recipient Addressing |
The LCD Window notifies you when you receive
a new voice mail message, giving you instant status information
and more. With station-based administration, you can easily program your
system from any M7310
or M7324
telephone. Or you may select Norstar Voice Mail Manager, a
Windows-based administration tool.
Flash
Voice Mail 3:
Auto Receptionist - It can work completely on its own. The Auto
Attendant acts like a dynamic receptionist,
making sure your Norstar business phone is answered promptly and
properly, 24 hours a day.
Auto Operator - It can route and
reroute calls. Custom Call Routing is your super-efficient switchboard
operator,
using Auto Attendant to bypass the receptionist and making sure
important outside calls are routed directly to the
person the caller wants to speak with.
Auto Messenger - It can record and
send voice messages. Voice Mail features like an electronic messenger,
making sure to accurately record what your caller said and how they said
it. And it stores your messages in your
very own mailbox. Incoming callers hear a greeting in your own voice.
Choose
the one that’s right for your business!
Norstar Flash Voice Mail comes in 2 models. Model 2 supports 2 digital
voice channels, 24 mailboxes, and has
90 minutes of memory to store greetings and messages. Flash 4 supports 4
digital voice channels, 48 mailboxes,
and 180 minutes of memory.
"I don’t have a receptionist. Is there an easy way to manage
incoming calls instead of hiring someone?"
All you need to manage your incoming calls - and save a
tremendous amount of staff time - is Norstar Voice Mail.
>>> It’s
an Auto Attendant that directs all incoming calls, even routing them
based on Calling Line ID information.
>>> It’s an Auto
Receptionist that answers calls when you’re busy. Norstar works 365
days a year with no breaks,
freeing up your receptionist to
work more with customers, vendors, and visitors.
>>> It’s an Information
Desk that offers answers to commonly asked questions through information
mailboxes.
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When you subscribe to Caller ID from your local phone company and set up
your Norstar system to capture it,
the caller’s number and name, where available, appears on your Norstar
telephone’s LCD Window, so you know
who’s calling before you pick up the call. If it’s not urgent,
simply let the call forward to voice mail. Even if you change
your mind at the last minute, you can still answer the call after it has
been forwarded to voice mail - even while the
caller is leaving a message.
With Calling Line ID integration,
record up to three personalized greetings per mailbox, each in response to
a
specific calling number. The built-in Auto Attendant will route up to 100
designated calling numbers to extensions
or mailboxes based on the caller’s number. The caller’s name and
number are saved in the voice mailbox along with
the message.
Caller ID not available? The Call
Screening feature can help. When an external caller inputs your extension,
the
Auto Attendant asks for the caller’s name, and records the reply. The
call is then transferred to you, along with the
caller’s spoken name. Answer it or forward the call to voice mail.
Simple!
Even if you're out of the building, utilize
the Norstar Voice Mail off-premise message notification feature. This
handy feature will search up to five different phone or pager numbers to
locate you or your salespeople - no matter
where they are. Off-premise notification can be programmed with the
salesperson’s pager and cell phone numbers
so if an important call comes in, Norstar Voice Mail will call the
designated pager number, then try the cell phone
number. If the salesperson misses all of these attempts, a non-delivery
notification will be placed in the
salesperson’s mailbox.
Trying to stop unauthorized long distance
calls?
Toll fraud costs businesses billions of
dollars every year. With Norstar Voice Mail, you have access to toll fraud
prevention measures that can help your company eliminate this problem. For
example, Norstar Voice Mail’s
Set-Based Restriction feature limits the kind of outgoing calls put
through any mailbox in your system. You have
complete control over which mailboxes can call long distance numbers.
As an added benefit, your Norstar
Voice Mail system is secure against "hackers" because users must
enter new
passwords twice. The system also permits you to require users to update
their passwords on a 30-, 60-, or 90-day
interval for added security.
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